Hello Everyone… Hope everyone are safe and secure 🙂
Virtual drive for Sr. Quality Analyst and Process Trainer On Monday
5-6 years of overall experience and at least 2 years of relevant experience in Trainer and Quality role
Note -Content moderation experience will add advantage for both the role .
ROLE : Analyst , Training and Quality
DESIGNATION : Sr. Quality Analyst
LOCATION : Bangalore
YEARS OF EXPERIENCE : 3 Plus years
1.Job Description:
Key Responsibilities:
Enhance overall customer experience
Quality assurance monitoring and provide coaching basis feedback analysis and maintain
dashboards representing the same
Ensure compliance to laid down policies, procedures and guidelines
Support the teams to bridge the gaps identified in operations/training
Ensure adherence to quality norms as per client specification
Support the Business 24/7 & Flexible to operate in the night shift.
Analyze team data and provide dashboards and formal reporting mechanisms for the same
Desired Skills:
Excellent in oral and written English communication
Excellent team player
Analytical skills and display maturity
Excellent in MS office – excel, power-point and ability to perform MIS
Exposure to basic call quality tools is preferable
Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring the
success of Google culture of excellence and commitment to quality and customer service.
QUALIFICATIONS : Graduate Mandatory
DESIGNATION : Trainer II
LOCATION : Bangalore
YEARS OF EXPERIENCE : 3 Plus years
Key Responsibilities:
training classroom environment, including student progress monitoring for the duration of
training, providing coaching and developmental feedback and readiness recommendations
adult/accelerated learning techniques using a variety of training delivery modalities in a
classroom environment
demonstration and supporting activities
environment, ensuring competency levels meet the business standards
client and cross functional meetings (as needed) and side by side observations
groups
internal customer feedback and/or Training Needs Analysis
change management, product and services releases, policies, processes, and procedures
Desired Skills:
thinking, time management, team building, etc.)
Qualification -Graduate Mandatory
interested can WhatsApp me @ 8867996428
or drop an email to [email protected]
Virtual drive start from Monday 11 am .
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