Senior Executive – Operations and Impact Job at Mahoba, Uttar Pradesh, India Full Time NEW

Role type: Full-time, Field-Based (On-site)

Experience: 2 – 4 Years of Direct & Relevant experience with outcome ownership

Industry Preference: EdTech, Education SaaS, or Content-tech.

Role Overview

We are looking for a driven and people-first Field Operations Executive to join our implementation team in Mahoba, Uttar Pradesh. You will be the face of iDream Education on the ground — ensuring our digital learning solutions are not just deployed, but actively used and creating real impact in classrooms. From building trusted relationships with teachers and government officials to owning programme outcomes in your geography, this role demands someone who leads with accountability, thrives in the field, and genuinely believes in the power of technology to transform education for children who need it most.

About IDream Education

At iDream Education, we work with a vision to facilitate universal access to learning and growth. Our solutions are designed to break the learning barriers and empower students to Learn Unlimited. iPrep by iDream Education is a K-12 Learning Platform that runs both offline & online, is bilingual and works on all major hardware devices and operating systems. iPrep delivers curriculum-aligned digital learning for classes 1st to 12th all subjects in English, Hindi, and Regional language mediums for universal reach and learning use as:

• iPrep Digital Class for Smart Classrooms
• iPrep Digital Library for Tablets/Notebooks based Smart ICT Labs
• iPrep PAL for Personalised Adaptive Learning
• iPrep Tablets for Preloaded Learning Devices with Monitoring
• iPrep App for a one-stop learning platform across Android, iOS, and Web

Through iPrep, iDream Education empowers teachers and students, both in schools and at home to Learn Unlimited.

Company website: www.idreameducation.org

iPrep website: www.iprep.in

Key Responsibilities

• School & Solution Management
• Maintain a complete, current record of all schools and Anganwadi centres where digital learning solutions are deployed, including device counts, solution types, and key contacts.
• Conduct structured, regular field visits to verify that hardware, software, and content are functional, accessible, and being used by teachers and students.
• Identify and resolve or escalate technical and operational issues promptly, coordinating with the internal team and relevant contacts.
• Track the status of every assigned school against project milestones; flag deviations early and propose corrective actions.
• Ensure devices are charged, maintained, and accessible during school hours — working with school management to establish sustainable device-management routines.
• Driving Usage, Adoption & Learning Impact
• Execute the programme action plan to ensure that teachers and students are actively using digital learning solutions in line with defined usage and engagement targets.
• Work with school heads and teachers to integrate platform sessions into the official school timetable — and follow up regularly to confirm the timetable is being adhered to.
• Monitor usage data on a weekly basis; identify schools or classrooms with low adoption and implement targeted, personalised follow-up strategies.
• Drive improvement in learning outcomes by supporting teachers to use digital content in curriculum-aligned, pedagogically effective ways.
• Run structured recognition and motivation initiatives for teachers and students to sustain engagement beyond the initial onboarding period.
• Document and share credible evidence of usage and learning improvement — including baseline comparisons, engagement data, and qualitative stories — for internal reporting and client communication.
• Training & Capacity Building
• Design and deliver orientation, onboarding, and refresher training sessions for teachers, school coordinators, and Anganwadi workers on the effective use of digital learning tools.
• Provide continuous, hands-on support and handholding — especially in the first 30 days post-training — to build genuine confidence and independent usage.
• Verify training effectiveness through usage data; re-train or provide additional support where adoption has not taken hold within expected timelines.
• Create simple, accessible reference guides and FAQs in Hindi to support educators with low prior technology exposure.
• Identify and nurture ‘champion teachers’ at each school who can serve as internal advocates and peer trainers for the programme.
• Stakeholder & Government Relationship Management
• Act as the primary liaison between iDream Education and all on-ground stakeholders — school principals, block and district education officers, Anganwadi supervisors, and community leaders.
• During every field visit, proactively identify and personally brief the relevant Block Education Officer (BEO) and District Education Officer (DEO) on programme activities in their jurisdiction; ensure they are added to ongoing communication channels.
• Build a structured network of government relationships that creates institutional awareness, goodwill, and support for the programme — enabling smooth operations and long-term credibility.
• Coordinate with the district administration on shared timelines, school-level priorities, and any changes in implementation scope.
• Handle sensitive situations — school leadership changes, government transfers, operational disruptions — with maturity and minimal escalation.
• Community Building & Teacher Engagement
• Create and actively manage a communication group (e.g. WhatsApp) for teachers at every assigned school — used for sharing content, resolving usage queries, celebrating milestones, and sustaining connection.
• Run consistent recognition programmes within teacher communities — acknowledging active usage, sharing student success stories, and maintaining motivation over the duration of the programme.
• Foster a culture of peer learning among educators by encouraging teachers to share best practices, lesson ideas, and platform tips within the community.
• Ensure the teacher community remains active and purposeful throughout the programme — not just during onboarding but as a sustained channel of support and engagement.
• Project Execution & Order Management
• Plan, track, and close every project deliverable on schedule — maintaining a clear task tracker that maps actions to timelines, owners, and status.
• Ensure clients and stakeholders receive proactive, structured communication at every stage of the project with no gaps in updates or documentation.
• Prepare and share weekly and monthly action plans that are aligned to project goals and reviewed against actual progress.
• Maintain readiness for internal reviews by keeping all records, visit logs, and status updates current at all times.
• Identify risks and dependencies early; escalate in time for solutions to be found — never surface problems at the point of failure.
• Data Management & Impact Reporting
• Maintain accurate, structured records of field visits, school-wise usage data, training sessions, issues raised and resolved, and government contacts — using G-Suite and MS Office tools.
• Prepare weekly and monthly progress reports covering platform adoption, engagement metrics, training outcomes, government interactions, and qualitative impact for internal and client review.
• Capture baseline data at the start of every programme and track against it throughout — ensuring impact stories are grounded in evidence, not just anecdote.
• Collect photos, videos, testimonials, and case studies from the field to support reporting, communications, and organisational learning.
• Opportunity & Lead Identification
• Treat every field visit as an opportunity to map the broader ecosystem — identifying CSR partners, NGOs, foundations, or private organisations active in the same schools or geography.
• Capture qualified lead information — organisation name, contact person, nature of work, potential relevance — and share with the relevant internal team in a structured, timely manner.
• Build awareness of iDream’s work among all stakeholders encountered during field visits — creating organic interest and a pipeline of future opportunities.

Skills & Qualifications

Must-Have

• Minimum 2 years of experience in field operations, project implementation, or programme management in the education, EdTech, or social development sector.
• Prior experience working with government schools, Anganwadi systems, block/district education officials, or community-based programmes in UP / rural India.
• Strong communication skills in Hindi — spoken and written — with the ability to explain technology to low-literacy users clearly and patiently.
• Working proficiency in English for internal reporting, emails, and documentation.
• Proficiency in MS Office (Word, Excel, PowerPoint) and G-Suite for data tracking, reporting, and communication.
• Demonstrated ability to manage multiple schools, stakeholders, and workstreams simultaneously with discipline and accountability.
• Willingness and proven ability to travel extensively within the district on a daily basis; candidates must have their own two-wheeler or reliable means of local travel.
• Familiarity with the local geography, community dynamics, and government education ecosystem of Mahoba / Bundelkhand.
• Strong interpersonal skills — able to build trusted relationships with diverse stakeholders including teachers, officials, and community leaders.
• Data discipline — consistent in maintaining records, meeting reporting deadlines, and following through on every commitment.

Good to Have

• Experience in EdTech, digital content deployment, or ICT-in-education programmes.
• Knowledge of the Anganwadi and early childhood education practices.
• Experience running community or teacher engagement programmes, including recognition and motivation initiatives.
• Exposure to impact assessment frameworks, data visualisation tools, or monitoring and evaluation practices.
• Experience working on government-partnered or CSR-funded social sector projects.
• Familiarity with online learning platforms, tablet-based content delivery, or classroom technology.

Who Will Thrive In This Role

• You take full ownership. When something in your portfolio isn’t working, you don’t wait to be asked — you identify it, flag it, and fix it.
• You are proactive, not reactive. You anticipate problems, surface them early, and come with solutions rather than just concerns.
• You build real relationships. Teachers, school heads, and government officials are not just contacts in a spreadsheet — you know them, they trust you, and they pick up when you call.
• You are disciplined with data. Your records are accurate, your reports are on time, and your documentation is something others can rely on.
• You are a natural communicator in Hindi who can explain complex technology simply, motivate sceptical teachers, and hold a meeting with a district official with equal ease.
• You are comfortable with ambiguity and field realities — power cuts, school schedule changes, last-minute government visits — and you adapt without losing momentum.
• You are genuinely passionate about education and believe that technology, used well, can meaningfully improve learning outcomes for children who have the fewest resources.

Additional Information

• This is a full-time, field-intensive role. The majority of working hours will be spent visiting schools and community centres — not at a desk.
• Travel within Mahoba District is mandatory based on the assignment and requirements . Candidates must have their own two-wheeler or reliable means of local transport.
• Engagement is regular with the possibility of extension based on performance and project continuation.
• Candidates currently based in or originating from Mahoba or nearby districts (Banda, Chhatarpur, Jhansi) are strongly preferred for their local knowledge, community familiarity, and logistical ease.
• The role demands high personal accountability. You are expected to own the success of the programme in your assigned geography as if it were your own.