• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Resolve customer complaints and issues with empathy and effective solutions
• Provide accurate information about our products and services
• Utilize knowledge of medical concepts to address customer concerns
• Collaborate with internal teams to resolve complex customer issues
• Meet and exceed customer satisfaction targets

About Company: We are a national award-winning startup with a vision to develop next-generation healthcare diagnostics, incubated at IIT Guwahati. We have received various accolades, grants, and funding and have been working in collaboration with, AIIMS Delhi, GMCH, GNRC, IITK, MeitY, DBT, DST, and ICMR. You’ll be able to work closely with our team and gain valuable experience in a fast-paced, innovative environment. Plus, as a part of a thriving startup, you’ll get to see the impact of your work firsthand and contribute to our growth.