Purpose of the SSO role:

The Student Service Officer owns the complete students experience journey at our institute.

As an SSO, you are expected to:

1. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.

2. Addressing the concerns of Students & Parents by offering a quick resolution.

3. Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.

4. Ensure collection of outstanding fee from parents within the specified time.

5. Ensure retention of Students and controlling Left-outs.

6. Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.

7. Ensure adherence to internal process and compliances.

To be successful in the SSO role you are required to have:

1. Ability to handle students and parents in an empathic & patient manner.

2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to services.

3. Fluency in English and Regional Language communication.

Must to have Attitude:

1. Customer Orientation.

2. Sense of Ownership and Accountability.

3. Result orientation.

4. Emotional intelligence for working in a Team.

Qualification:

1. Must have bachelors degree.

2. Preferred BTech / MBA /Masters in Education, etc.

Experience:

1. Previous experience in customer handling across industry.

Key Interactions:

• External
• Student & Parents.
• Internal
• Branchs Academic & Non-Academic teams.
• Regional Operations Team.