Role Title: Retail Experience – Manager

Location of job: E City Bangalore

Educational Qualification: MBA – Mktg

Experience: 4 – 8years

About TVS / Who are we?

TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. We are the only two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys. We have been ranked No. 1 Company in /the J.D. Power Customer Service Satisfaction Survey for consecutive four years. Our group company Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland. TVS Motor Company endeavours to deliver the most superior customer experience across 80 countries in which we operate.

For more information, please visit www.tvsmotor.com.

Objective of role:

As a Retail Experience Manager, you will lead the charge in creating an exceptional showroom experience for potential buyers and visitors. Your mission is to elevate our brand, drive customer satisfaction, and boost Net Promoter Score (NPS) metrics. If you’re passionate about electric vehicles and thrive in a customer-centric environment, this role is for you!

Roles and Responsibilities:

1. Showroom Excellence:

• Design and implement strategies to create a world-class showroom experience.
• Ensure the showroom ambiance aligns with our brand values.
• Train and coach showroom staff on customer engagement and product knowledge

Customer Experience Enhancement:

• Implement strategies to enhance the overall customer experience.
• Collect feedback and address any issues promptly.
• Create memorable interactions that encourage brand loyalty.

Visual Merchandising:

• Curate an appealing showroom layout.
• Highlight key features and benefits through visual displays.
• Ensure proper signage and branding.

Customer Engagement & Product Knowledge

Capability building within the sales team to manage and monitor the desired experience at retail

• Quality manpower deployment, to ensure quality engagement in the showrooms

NPS Metrics :

• Drive both Buyer and Non-Buyer NPS scores.
• Proactively seek feedback from customers and address concerns.
• Collaborate with the marketing team to promote NPS surveys.

Education Qualification:

· Masters of Business Admiration – MKTG