Job Title: Education and Talent Development Manager

Department: Education and Talent Development

Location: [Bangalore, Delhi]

Reports To: National Head – Education and Talent Development

Job Summary:

The Regional Trainer develops and delivers training programs for retail staff to ensure they provide exceptional customer service, drive sales, and effectively represent the brand.

Key Responsibilities:

• Design and update training materials tailored to the region’s needs.
• Ensure content reflects new product launches, industry trends, and brand initiatives.
• Conduct engaging training sessions for store staff.
• Utilize in-person workshops, e-learning modules, webinars, and hands-on demonstrations.
• Stay current with all brand products, including ingredients, benefits, and usage.
• Educate staff on the latest product launches and promotions.
• Train staff on effective sales techniques and customer engagement.
• Implement strategies to enhance the customer shopping experience and drive sales.
• Provide coaching on up-selling, cross-selling, and managing customer inquiries and complaints.
• Evaluate the effectiveness of training programs through feedback and performance metrics.
• Monitor the performance of trained staff and provide additional coaching or follow-up training as needed.
• Prepare and submit regular reports on training activities and participant progress.
• Work with store and regional managers to identify training needs.
• Support new store openings and staff on boarding with comprehensive training plans.
• Collaborate with the national training team to ensure consistency in training delivery across regions.
• Stay informed about industry trends, competitor training programs, and best practices.
• Seek feedback from trainees and stakeholders to improve training programs.
• Attend professional development workshops to enhance personal skills and knowledge.

Qualifications:

• Education: Bachelor’s degree in education, training and development, business, or a related field.
• Experience: Minimum of 3-5 years of experience in retail training, preferably in the beauty or skincare industry.

Skills:

• Excellent communication and presentation skills.
• Strong organizational and time-management abilities.
• Proficiency in training software and e-learning platforms.
• Ability to travel within the region as required.
• Passion for beauty and skincare products.

Key Competencies:

• Interpersonal Skills: Ability to build strong relationships with retail staff and management.
• Adaptability: Flexible training methods to suit different learning styles and environments.
• Leadership: Inspire and motivate trainees to achieve their best performance.
• Problem-Solving: Address training-related challenges and find effective solutions.
• The position requires frequent travel within the assigned region.
• Flexibility to work evenings and weekends as needed for training sessions and store support.