Canada Life

About Canada life: Canada Life is an insurance and financial services company with its headquarters in Winnipeg, Manitoba, founded in 1847 with the head count of more than 10,500 employees. We provide a wide range of insurance and wealth management products for individuals, families, and business owners from coast to coast. Canada Life is focused on improving the financial, physical, and mental well-being of Canadians and believes in good corporate governance & we do offer health and dental insurance, benefit and savings plans, charitable giving, and workplace mental health resources. Please login to our website canadalife.com to know more about us.

Job Description

As a Trainer, you will be responsible for providing theoretical and on-line system training for Customer Processing Representatives (CPR) in the office. You will also be required to assist in reviewing training materials and assist with communication to the teams. In your role, you will act as a senior technical resource and may be called upon by other departments for feedback. In times of no training, you may be asked to assist with backlog or with other projects.

Accountabilities:
• Keeping up to date with all processes and technology using hands-on experience
• Training and development of new CPRs, performing quality reviews, monitoring progress and action plans with the Associate Manager and seeing them through to the audit stream
• Ongoing learning and skill acquisition of CPRs
• Identifying and eliminating inefficiencies
• Solving unusual or unique problems and issues using all resources and/or contacts available
• Being an exemplary role model for others, promoting professionalism and a collaborative environment
• Communicating and distributing appropriate and accurate information
• Working closely with the Associate Manager, pro-acting for the development and enhancement of individual and team performance

Required Competencies and Behaviors:
• Customer service focused with a positive, can-do attitude
• Skilled in Microsoft Office tools including Word, Excel and Outlook
• Excellent communication skills, both written and verbal in English
• Excellent communication skills; both written and verbal (must be comfortable speaking in front of a classroom of trainees)
• Organized and able to work in a dynamic and changing environment
• Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented
• Ability to instill quality and efficiency in day-to-day activities/processes
• Ability to recognize opportunities for improvement and recommend and support change
• Strong interpersonal skills team player and inherent leadership skills a must
• Use of sound judgment in decision making
• Working knowledge of rules and regulations as they relate to GRS products is an asset
• A reliable team player with excellent attendance and behaviours that align with our values and culture
• Lives our values of Customer View, Integrity, Partnership and Communities
• The role requires a flexible work schedule in start and end times
• Knowledge of investment/retirement arrangements and/or business processes within Group Retirement Services would be an asset

Flexible to work in 4.30pm to 1.30am/6.30pm to 3.30am shift

Education : Full time Graduation – Must