The role of a Junior IT Trainer is crucial in providing technical training and support to new and existing employees, ensuring that they are equipped with the necessary skills and knowledge to effectively utilize IT tools and systems. The Junior IT Trainer plays a key role in helping employees adapt to new technologies, resolve technical issues, and contribute to the overall productivity of the organization.

Key Responsibilities

• Design and deliver training programs for new hires on IT systems, software, and tools
• Provide technical support and guidance to employees in using IT resources effectively
• Create and update training materials, manuals, and guides to ensure current and accurate information
• Assist in diagnosing and resolving technical issues for end users
• Collaborate with the IT team to stay updated on system changes and updates
• Monitor the effectiveness of training programs and make necessary improvements
• Conduct workshops and seminars to enhance employees’ IT skills and knowledge
• Assist in the implementation of new IT solutions and tools
• Develop and maintain relationships with internal stakeholders to understand their IT training needs
• Stay current with industry trends and best practices in IT training and development

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Strong understanding of IT systems, software, and tools
• Excellent communication and presentation skills
• Ability to simplify complex technical concepts for diverse audiences
• Knowledge of instructional design and adult learning principles
• Strong problem-solving and analytical abilities
• Time management and organizational skills
• Basic understanding of networking and cybersecurity concepts
• Experience in conducting training or workshops is a plus
• Proficiency in Microsoft Office and other IT tools

Skills: training,technical support,communication,time management