Job Description

● This position is for Communication Training Team

● Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness

● Provide Feedback and suggestions for improvement

● Publish Dashboards at defined intervals

● Data Analysis – Strong Analytical skills with an ability to draw conclusions from data

(Error Analysis and Root Cause Analysis for process deviations)

● Publish compliance dashboards as per plan

● Flexibility and Availability for any ad-hoc business requirement

● Ensure Confidentiality, Availability and Integrity of Data

● Provide Feedback and suggestions for improvement

● GAP Analysis & Controls

● Continuous Focus and Drive to meet and exceed department SLAs

● Conduct New Hire training and Refresher training based on TNA

● Conduct interviews

Preferred Competencies

● Ability to train on sounds (IPA), grammar and soft skills

● Excellent verbal and written communication skills

● Should have good knowledge of audit and evaluation function

● Should have good understanding capabilities to improve customer experience

● Ready to work in Shift timing as per process requirement

● Knowledge of usage of MS Office

● Must be fluent in English language