Mumbai, AP, IN, 400072

Job Description

Job Summary

Team Leader- Operations –Voice /Blended (US)

Roles And Responsibilities

1 Should have Team Handling Experience

2 Should have 1+Years’ Experience as Team Leader

3 Should exhibit People Management Skills.

4 Should be aware of the various Operations and Client Metrics.

5 Strong analytical, solving skills with strong MS Excel skills.

6 Needs to have the drive to achieve given targets.

7 Process adherence (Check, analyze, Control & Improvement).

8 Drive & adhere to Policies & Procedures.

9 Should be well versed in coaching & providing feedback

10 Basic exposure to excel.

11 Good process knowledge and Good interpersonal skills

The candidate should be possess the following skills

• People Management skills
• Client Management skills
• Process Management skills
• Coaching and Training
• Feedback and Performance Management skills
• Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management

5 Days Working Role

Work from office opportunity

Education Target: Minimum Graduate (Any Bachelor’s Degree)

Job Segment: Performance Management, Human Resources