Job Description 1. Job Details
Position title: Zonal Training Manager (ZTM)
Designation: Deputy Manager /Manager/Senior Manager
Reporting to: Training Head Department: Human Resource

Location: Zonal Office
2. Job Profile
Key
Responsibility

1. Imparts the following training to staff
a. Induction- AM & CRM
b. Capacity Building Training- AM & CRM
c. Coaching & mentoring for poor performers and Hi-Pos
d. Corporate Trainings for Support Staffs
e. Other zonal level trainings
f. Special Projects of HOTraining
Quality & TNA 1. Adherence to laid down process to measure training quality

2. Takes regular feedback from regional & zonal stake holders to understand the
training need

3. Content Development

4. Regularly follow up with the RTs for taking feedback on the participant trained

5. Collate the inputs provided during ZRM and plan various training schedules
accordingly

6. Monitoring the RTPs delivered by the AMs on a sample basis to ensure proper
dissemination of knowledge

7. Facilitating the implementation of self-paced courses through LMS

1. Plans daily/weekly /monthly schedules for newly joined RTs
2. Coaching and mentoring of newly joined RTs and ensuring quality delivery of training
3. Quarterly assessments of the RTs training delivery

4. Coaching the weak AMs.

Cost Control

1. Approval of PROP & Induction budget as per the budget sheet
2. Ensures expenses for training are well within the budget
3. Monitoring the quarterly training budget

3. JOB SUMMARY

The position will be responsible for providing quality training support across zones.
Other key responsibilities include delivery of operational trainings across zones, ensuring quality of training is
as per set guidelines, monitoring training budget and handholding of RTs to develop.
In addition to the above, the employee may also be called upon to perform some HO training deliverables as
may be required from time to time. The employee has to ensure that he/she and team members follow
Arohans core values, code of conduct and other institutional policies.

4. QUALIFICATION, EXPERIENCE, SKILLS

Qualification: Minimum Graduate
Experience: 7 to 12 years in Training function, preferably from NBFC, Banks with a fair understanding of different credit products

Soft Skills: Good Communication Skill, Presentation & Facilitation Skill, Man Management Skill, Conflict Handling Skill

Key Competencies required:

Action Oriented, Good Planner, Approachability, Creativity, Managing Diverse Stakeholders, Open to technology disruption

4. Team Size (Mention Direct & Indirect Reportings)

Direct Reporting: Regional Trainers
Indirect Reporting: None