HI, Greetings from TRIGENT SOFTWARE

We are Hiring an Experience for Trainer Support Role

**Only looking for immediate joiners**

Role: Trainer Support Executive

Mode of Work: Work from Office (Hybrid)

Location: Bangalore (Mahadevpura)

Working Days: 5 days

Shift: US Shift

Qualification: Only Graduates Experienced

Salary:

Experience – 3.75 – 4.8 LPA

What would you do – Roles and responsibilities:-

• Provides pre-session and post session support for premium/basic virtual Training Sessions. The host’s focus is primarily assisting the faculty by helping guide and manage the delivery of the course. The host will require detailed knowledge of both the functional delivery of the course as well as to be able to troubleshoot technical issues they might experience with the help of the Tech Support resource. Conduct Dry run or Standalone for the Sessions.
• Manage high complexity sessions
• Send out the invites to the Faculty. Track the responses and alert Session Planner for any challenges
• Review Session Requirement or Delivery guide
• Resolve Faculty Queries, ensuring that a high standard of customer service is maintained
• Provide dedicated support in a proactive manner to assigned virtual sessions, being available for assistance throughout the duration of such sessions.
• Actively manage Leaner expectations and monitor satisfaction
• Escalate appropriate issues to Learning Products Support according to current agreed-upon standards and processes in a timely manner
• Play an advisory role while hosting the session. Develop deep understanding of the customers business objective and expectations for the program
• Responsible for planning and executing day to day delivery tasks as per the session requirements and in consultation with Onsite lead.

Shift: US Shift and Rotational off 5 days’ work and 2 days off

Perks and benefits:

* 2-way Free Cab Facility

* Food Facility

**Looking only for immediate joiners**

For More Details Contact HR Reena @ 8072181834 {Call or WhatsApp} or email your resume to [email protected]

Regards,

HR Reena

Trigent Software

8072181834