About the Digital Business Unit at IndusInd:

The mandate of the Digital Business Unit at IndusInd Bank is as follows:

· Building customer centric products with human centered design principles for retail Individual and micro, small and medium enterprise (MSME) customer segments

· Build innovative products and propositions backed with problem solving mindset to discover and solve latent needs of customers

· Build Embedded Finance (Banking as a Service) applications

· Ensure designs are highly available, highly modular, highly scalable and highly secure

· Drive digital business

Some of the applications managed by the Digital Business Unit include IndusMobile (bank’s mobile app for retail individual clients), Indusnet (net banking application of the bank), IndusMerchantSolutions app, Whatsapp Banking, Chatbots, easycredit for Individuals, easycredit for Business Owners, savings, current account and fixed deposit online platforms. There are many more innovative digital products and solutions in pipeline

The unit’s objectives are three fold –

(a) Drive better customer experience and engagement

(b) transform existing lines of businesses and

(c) build new digital only or banking as a service led digital business models

Job Responsibilities:

Project Management

• Lead and manage projects involving API integrations from initiation to completion.
• Work closely with internal stakeholders and external partners to define project scope, objectives, and requirements.
• Develop and maintain project plans, timelines, and budgets.
• Coordinate with cross-functional teams including developers, QA engineers, and business analysts to ensure timely delivery of project milestones.
• Monitor project progress and performance, identifying and mitigating risks and issues as they arise.
• Communicate project status, updates, and key milestones to stakeholders and senior management.
• Provide leadership and guidance to project team members, fostering a collaborative and productive working environment.
• Continuously assess and improve project management processes and methodologies.

Business Analysis and Reporting:

• Works with appropriate personnel to allocate personnel time to project tasks and to track progress of their work.
• Assesses and prepares to address the operational impacts, workflow, training, etc. issues of a project.
• Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.
• Coordinates the development of all approved versions of business and functional specifications for specified applications.
• Prepares documents for Operation Risk Committee and Steering Committees for decision on process finalization, cost approvals and product launches.
• Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Prepares routine reports (financial, quality, production, customer service, operational efficiency, market share, etc.) relating to the specific projects ongoing.
• Manages training for the new product or process implementation and identifies any training needs with respect to process change or product launch.
• Actively participates in development of training material and process maps for all the change requests managed

Quality Assurance and Testing

• Responsible for the overall success of testing, including tracking of bug reports and change requests and ensuring their timely resolution and results verification and release sign-off.
• Coordinates groups of service providers or support teams who assist in bug fixes and explains the defects to relevant stakeholders who either contribute in fixing them or are to decide the change in solution to fix such defects

Education, Work Experience, Key Skill Set Requirements:

– Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field.

– 3+ years of proven experience as a Project Manager managing projects involving API integrations.

– Strong understanding of API technologies, protocols, and standards.

– Experience working with RESTful APIs, SOAP APIs, JSON, XML, etc.

– Proficiency in project management tools such as Jira, Asana, or Trello.

– Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.

– Strong analytical and problem-solving skills, with a keen attention to detail.

– Ability to work independently and manage multiple projects simultaneously.

– PMP certification or equivalent is a plus.

– Ability to join the team quickly and hit the ground running.