HDFC LIFE
Key Deliverables:
FLS Capability Development:
1. Timely completion of On boarding learning interventions
2. Driving mobile learning initiatives
3. FLS retention at the end of 3rd & 6th month.
4. % of FLS meeting confirmation target
5. % of FLS getting 3 and above rating in their performance appraisal
Business Critical Learning Interventions (Org Themes):
Coverage on Business Critical learning interventions e.g.
1. New Product Launch
2. Other training’s aligned to business needs
Employee Certification:
1. % Participation of Target Audience
2. External course completion per learner
3. No. of learners qualified
On boarding of New Financial consultants and their activisation:
New Advisor activation post induction/certification
Ongoing Capability development of financial consultant:
1. Daily training of Financial consultants along with FLS.
2. Ensuring business contribution from the trained and qualified financial consultants and FLS
Training & Activation of Specified Person of Banks (HDFC Bank, Yes Bank, IDFC Bank , RBL Bank etc.):
1. Branch coverage as per defined target
2. SP Activation and productivity
SP Training & Activation of Virtual Banking (Tele verticals) of Banks:
1. Managing the shop floor’s of tele verticals in terms of training, handholding and assisting tele callers (Virtual RMs) and FLS’s
2. Ensuring quality and activisation of trained RMs through buddy up, call barging etc. activities on the floor’s of tele vertical
Distributor training Coverage (Reach) and effective on boarding of new Broca Partners:
1. Timely training & responsiveness in catering to the Broca distributors
2. Effective on boarding of new partners.