Mandatory Skills Relationship Manager Teacher Management Communication Skills MS Office Customer Satisfaction Multi-Tasking Project Management TeachingAdditional Skills Problem Solving Skill Customer Relationship Training – Be accountable for the entire Relationship Manager of a growing business – Teacher Representative who is genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform – He She should be patient empathetic and passionately communicative – Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes – Make daily trackers for teacher operations team as well as manage daily in bound outbound email flow – The Relationship Manager will be required to communicate with customers via phone and email – Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details – Contributes to team effort by accomplishing related results as needed Additional Information Required Skills – Excellent communication and interpersonal Skills- Excellent skills on MS Office Documentation Advanced Excel eg V LookUp – Customer Satisfaction Focus Ability to listen and active problem-solving skills- Multi-tasking- Project management Remarkable detail orientation for making accurate trackers- Database management Quick query response and resolution Ability to analyse large amounts of dataOperations Experience – Role requires an analytical structured detail-obsessed approach since the company s scale will expand from recruiting 10 000 to 1 million students in very short time – Competent time management skills- Self-motivated- Fast paced career path Primary Responsibilities – Train teachers on WhiteHat Jr platform end to end and make them Go Live over platform- Continuously engage with teachers to ensure high productivityReporting Team Reporting Designation Manager – Teacher Engagement Mgr Teach Eng Reporting Department Teacher Engagement DLVR OPS Teach Engmt Required work experience Years of experience 2 to 5Role Customer EngagementKey Performance Indicators Increase NPS and Reduce TATRequired Competencies Customer Handling Problem SolvingCheck Jobs by KeywordsEducation Any GraduateIndustry Consulting Services