Role Summary At upGrad we wish to create a Coaching cell for the learners comprising high potential Coaches. We are looking for empathetic Coaches who will coach the learners and help them become more aware about themselves and will support them to unleash their full potential to not only achieve the best out of the course at upGrad but also in life.

Objectives of this role:

• To do regular coaching which will help in creating a platform/space where the learners can come and authentically express to their coaches
• To inculcate growth mindset in the learners
• To take full ownership of the learners learning curve and make them more accountable for their professional and personal life
• To build a positive coach- learner relationship that will enhance learners personality and make them better performers during their course and otherwise as well.
• To be able to create real success stories from learners lives on how the learnings from upGrad changed their lives with the help of powerful coaching support

Roles & Responsibilities

Coach learners using online platform/phone calls as per the schedule

Manage coaching calendar with flexibility for requests

Synthesize set programs, worksheets, and tools for effective learner sessions

Continue to learn and grow

Incorporate developmental suggestions and feedback received from management

Maintain efficient learner notes in the prescribed template

Communicate with learners and mentors when required via email or phone call

Be open to change and be flexible to work in roster shifts

Commit to a regular self-coaching practice

Should be competent to handle multiple learners and help them identify their key strengths

Should be able to give bi-monthly presentation on the updates to the management

Speak to Potential Learners( collaborate with sales team) and help solve their career related doubts to drive enrolment of new learners