Full job description(NERIAH EDUCATION)

Job Description

• Answering Enquiry Calls
• Handling Walk ins (including handling other counsellors’ walk-ins in their absence)
• Detailed assessment of Student Profile
• Career Counselling directing students to appropriate programmes and to apt countries as per their interest and requirement.
• maintain confidentiality and privacy in handling student information.
• Providing guidance and advice to students regarding suitable study options based on their academic background, interests, and career goals.
• Provide accurate and reliable information to the students
• Timely sharing of course options after the counselling.
• CRM Updation without making pending
• On time follow up on students, maintain communication with the students throughout the application process, follow up on their process, Offer Assistance etc
• If the students requested programmes that weren’t on the list that was provided, do a programming search.
• Sending of Application Requests to Processing Department.
• Collection of pending documents from students as per the requirement from Processing Department
• Copying the mail communications that students received from universities to processing department
• Conducting Offer follow ups in collaboration with Processing Department.
• Payment Conversion
• Interview coordination both moke and university interview with interview team and send them feedback from students.
• supporting with Visa Processing Department.
• Sending required documents of students to Documentation department, timely after fee payment.
• Pre and Post Departure Assistance
• Act as a primary contact person for the student on behalf of Edroots.
• Keeping the company mobile and WhatsApp always on mode, to ensure timely and efficient communication.
• Checking of official mail to ensure timely and accurate response, including the spam folder
• Participate in the company events and travelling to the event locations to represent the company if required. Events like Expo, Marketing – Promotional activities, Annual meet etc.
• Follow company policies

Profile Looking for – Minimum one year of Experience in the segment of Academic Counselling/tele calling

Excellent Communication Skill

Basic IT Skill

Preferring candidates from nearby locality

Job Type: Full-time

Salary: 15,000.00 – 40,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor’s (Required)

Experience:

• Counselling: 2 years (Required)
• total work: 4 years (Preferred)

Work Location: In person

Speak with the employer
+91 8056143131