Greeting from Teleperformance

Role is positioned as Subject matter expert for Soft Skills and Behavioral Training
Key responsibility includes providing training and upskilling of resources hired as fresh graduates for working in customer facing roles
Design and develop the training content
Design and develop the regular assessments to understand the effectiveness of the training
Track individual performance during and after the trainings and conduct refresher sessions on need basis
Work closely with operations to address the key concern areas in operations arising from knowledge gaps
Responsible for managing the expectations from Internal and External Stakeholders.
Required Profile/ Experience
Experience in Soft Skills/ Behavioral Training
Excellent spoken and written communication
Good knowledge of MS Excel is mandatory
Must be deadline oriented
Excellent Team Player and Good Judgment Skills
Qualification Any Graduate
Minimum 2 year in relevant experience.
Salary: up to 5 Lac
Lounges: English Telugu & Hindi
Job Location: Hyderabad, Chennai & Indore.
Contact 9449900627. [Confidential Information]