Roles Overview

Screens the prospective candidates on their English language proficiency for voice and non-voice roles.

Role & responsibilities

• Assess candidates on their language proficiency for Chat, Email and Voice roles
• Evaluates the prospective candidates performance according to the IntouchCX benchmarks
• Suggests the duration to train the shortlisted candidates based on their scores viz. short-term and long-term
• Calibrate with the Trainers or Lead, Assessments on the selects and rejects periodically
• Train internal hires and prospective candidates, based on the business needs
• Publish the EoD reports with the number of candidates assessed
• Identify potential candidates whod be right fits in lateral positions such as Quality, Training, Content Development, and Assessments and recommend them to HR for presenting to the respective departments

Skills & Strengths

• Written and spoken proficiency in English
• Strong knowledge in English grammar
• Niche for detailed documentation
• Ability to handle multi-concurrency non-voice assessments
• Aptitude for basic soft skills training
• A positive work ethic and commitment to the tasks assigned
• Intermediate to Advanced level proficiency in Google Suite and Windows Operating System
• Typing speed of 35 WPM with a minimum of 95% accuracy
• Adaptability to trends within the organization
• Compliancy to the organizational policies and standards
• Flexible availability during business exigencies

Eligibility Criteria

• 1 to 3 years of relevant domain experience compulsory
• Graduation & above Preferred
• Available to work in weekends
• Commitment to work in any site in Hyderabad

Work Mode & Type

• Work From Office (Full-Time)

Recruiter Contact details

Name: Mohd Wahed

Email ID: [email protected]