Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Welcoming the paid users, make sure they log in to the learning portal and start learning by guiding them through the onboarding process.
• Monitoring learning progress and interacting with students regularly to ensure their learning is greater than 75% by suggesting tips and solutions.
• Keep records of all conversations in our database in a comprehensible way
• Respond to customer queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc.,
• Host and facilitate interactive live sessions, focusing on motivational topics, learning strategies, and community building.
• Create a supportive and dynamic learning community, encouraging peer-to-peer interaction and collaboration.
• Ensure that users are actively participating in different activities and making good progress.
• Communicate users’ progress and course-related updates to parents/guardians periodically.

Qualifications and Skills:

• Should be proficient in one of the native languages of Telugu
• Proven experience in mentoring, coaching, or customer support roles.
• Customer focus and adaptability to different personality types
• Strong verbal communication skills along with active listening
• Excellent interpersonal skills with a focus on empathy and a positive attitude.
• Being flexible and outcome-driven is key to adapting to dynamic learning environments and ensuring student success.
• Ability to multitask, prioritize effectively, and manage time efficiently.
• Basic proficiency in using digital communication tools and spreadsheets.

Work Location: Work From Home. If required, you need to come to the Hyderabad office.

Working days: 6 days a week

CTC: 3 LPA + Additional rewards

Basic Requirements: Need to have your own laptop and good internet connection.

Laptop with Webcam is must

Some previous work experience in calling is required

Basic English speaking skills

Ready to onboard right away!!

Note: Sometimes, need to work on weekends and will take breaks on weekdays. Need to be flexible.