Job description
For any Queries
Kindly call-7200543244
mail [Confidential Information]
Role and Responsibilities:
1-This position is for Communication Training Team
2-Conduct training for NHT batches
3-Conduct refresher for on floor associates
4-Batch and Data handling
5-Floor briefings, PKTs, Dipsticks
6-Attend calibrations
7-Content creation, content up-dation
8-Co-ordination with cross functions to drive the process KPIs
9-Process audits and act as Floor support in the absence of NHT batches
10-Ready to train multiple LOB’s across business
11-Summarizing of chats based on inputs provided
12-Provide instructions to summarize each of the provided chat transcripts.
Applicants Specifications & Qualification:
1-Excellent verbal and written communication skills.
2-Excellent interpersonal and customer service skills with attention to details
3-Candidates with prior chat handling experience would be preferred
4-Strong analytical and problem-solving skills
5-Ability to prioritize tasks and to delegate them when appropriate
6-Excellent problem-solving skills
7-Ability to function well in a high-paced and at times stressful environment
8-Candidate should be ready to work in a 24*7environment.
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