Roles & Responsabilities

• Completes VnA, Product and Process training for the new hires or existing staff within the time period as allotted by the Management.
• •Creates self as example or role model and exhibits traits of an “ideal” Telesales professional or Customer Service professional by always maintaining self accordingly.
• •Leads the trainee team whether for new hires or existing staff towards exemplary “Calls” by setting “LIVE” call examples with Customers – whether it be for Customer Service or Sales.
• •Consistently manages to keep the attrition rate within the training batch well below 10%.
• •Consistently manages to keep the attendance rate within the training batch well beyond 90%.
• •Consistently manages to meet the 85% through-put rate (training-to-floor) for every training batch.
• •Plans, conducts, coordinates and implements a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals who seek one-onone assistance or are highlighted by the internal Operations and/or QA departments.
• •Engages in all sales- and customer service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities
• •Performs all other duties as required from time to time as instructed by the management.

Required Qualifications:-

• Minimum 4yrs call taking experience in an International BPO or at least 2yrs as a Process/Line Trainer in a similar environment

Open to working in Night Shifts

•University Graduate or equivalent required.

•Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff.

•Operational knowledge of MS Office: Excel, Word and PowerPoint.

•Ability to train and manage large group of candidates new hires and/or existing staff •Strong analytical and decision making skills. •Self-development skills.

•Experience with Call Center based Telesales & Customer Service projects.

•Ability to handle multiple projects at once and prioritize them for optimum results.

Why choose iMetrix:-

• Employee Centric work culture

• Performance based appraisal

• Fast paced Growth

• ESIC & Medical Insurance(Self)

• Provident Fund(Employee & Employers contribution)

• 5 Days work week and fixed weekend off

• Individual Learning and Development

Please Send us your applications on [email protected] or whatsApp your CVs on 9082229540