Capgemini
- Should Support IBM MQ on Windows and Linux servers
- Install upgrade and maintain IBM MQ Servers and Clients JMS components
- Support including troubleshooting timely resolution and root cause analysis RCA
- Identify improvement areas and propose them through change management
- Participate and implement Change management tasks based on CM processes
- Perform incident management and problem management activities
- Should have proven interpersonal communication organizational documentation leadership and customer service skills
- Strong dedication to provide quality customer service
- Should be able to manage own inflight projects including communications to customers as well as work as part of a larger operational team Open to support 24*7 support model
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