With regard to compliance, the incumbent:
Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.
Takes personal responsibility to understand and comply with all company and client security requirements and policies.
Ensures that all team members (Sitel or agency/contract) comply fully with the security policies and requirements of Sitel and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.
With regard to compliance, the incumbent:
Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.
Takes personal responsibility to understand and comply with all company and client security requirements and policies.
Ensures that all team members (Sitel or agency/contract) comply fully with the security policies and requirements of Sitel and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.
Education (if beyond High School or equivalent): ): Degree, professional qualification or equivalent directly related work experience.
Experience Target (in this job or a related function/field: 2-3 years proven success as an internal/external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment. Solid understanding of training processes and practices for adult learners. Experience in benchmarking HRD best practices.
Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
Knowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
Special Certifications (if appropriate–identify if required to perform the job or just preferred):
Training and Development qualifications strongly preferred.
Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues):
Some travel and overnight stays (in country) required to support other sites.
Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above) Flexibility in work schedules required as the role requires to interact with clients from different regions/ countries.
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