• Work on being the first point of contact for general queries to users’ services by phone calls and emails and create positive relationships to convert them into upsell leads and brand ambassadors
• Work on the ownership and management of students’ inquiry and identify, troubleshoot, and proactively solve students’ problems
• Work on supporting internal stakeholders/teams to increase efficiency and enhance users’ experience
• Liaise with other teams to ensure all users’ requests/inquiries are managed appropriately
• Work on maintaining records of the data to analyze and improve the services
• Work on projects associated with product development and liaise with cross-functional teams
• Maintain a thorough knowledge of the product and its capabilities

What will you learn from this internship?

• You will learn the art of communication and the art of being empathic towards users, hence enhancing your soft skills
• You will get the knack of motivating the users and how to build relations with them
• You will also get to know the nitty-gritty of how Internshala Trainings, as a product and as a business, works

Who are we looking for?

• Someone who enjoys serving and helping others with a strong sense of empathy
• Someone who loves interacting with people & takes pride in how her actions make this world a better place to live – one happy user at a time