Understand and address the consumer queries effectively and actively on social media platforms.
Identify and escalate critical and sensitive cases that could lead to a crisis or impact brand goodwill.
Actively draft and publish communication for pro-active social care for customers.
Manage social media conversation volumes with consistency and to manage their own quality of responses.
Identify key issues and pain points as actionable for client to improve the reputation of the brand.
Familiar with Reports, PPT and Excel.
Criteria:
Should be ready to work 5/6 days / rotational Shifts & rotational off
Should be a graduate
At least six months experience with a ORM /BPO / KPO
Should be extremely fluent with written and spoken English
Should be hardworking and have ability to deliver work with high level of accuracy
Description About this role at Kido International Preschool and Daycare Kido is a Global network of innovative international preschools with...
Apply For This JobCompany: The Indian Council of Medical Research (ICMR) Website: www.icmr.nic.in Eligibility : M.Sc / Ph.D Experience :...
Apply For This JobJob Discription Do you have extraordinary levels of patience, enthusiasm, creativity and above all a passion for Early Years education?...
Apply For This JobLady Lecturers vacancies by Shaheed Darshan Singh Pheruman Memorial Collegiate Girls Sr. Sec. School Shaheed Darshan Singh Pheruman Memorial Collegiate...
Apply For This JobCompany Description Company Description Dentsu Media is the largest area of specialism within the dentsu network. It is brought to markets...
Apply For This JobUrgent Requirement of CBSE Mathematics Teacher for our International Residential School in Narsapuram, Andhra Pradesh. Minimum 1 year of experience...
Apply For This Job