I. Job Summary

Provides leadership and learning management system (LMS) expertise to support the company’s training and development strategy. Establishes relationships with training stakeholders in the business to optimize current system configuration and support processes. Works collaboratively with the training and development and HRIS leadership to develop the LMS strategy and roadmap based on business needs.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

· Manage the operation and administration of the Learning Management System (LMS) enterprise wide.

o Class scheduling, registration, enrollment, attendance, and completion

o Training tracking and reporting

o Set up and testing of programs and courses in the LMS

o Troubleshoot technical issues interfering with the learner’s ability to complete courses

· Works with training and development stakeholders (HR, the LMS team, business owners) to identify and resolve issues and develop solutions.

· Facilitate leadership training program at all level or lead facilitate soft skills training program.

· Design content as applicable.

· Work with business stack holder and identify training requirement.

· Identify LMS requirements/enhancements by soliciting feedback and input from stakeholders from the field and corporate.

· Consult and collaborate with Learning Practitioners to ensure effective set up and evaluation of programs and courses.

· Implement system standards and processes.

· Manage purchase and support of online content (vendor selections, course upload, contracts.) as the need may be.

III. Supervisory Responsibilities

• Direct supervision of full-time employees including team leads and individual contributor positions;
• May have indirect supervision of other full-time trainers and/or individual contributor positions.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelor’s Degree (accredited) in Human Resources, Learning, Business Administration or similar area of study.

Experience: 8 years managing administrative support of an LMS with at least 1 years managing subordinates; experience selecting and implementing an LMS (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

· Expert knowledge of learning management system technologies

· Strong knowledge of learning technologies (e.g. WebEx, ZOOM, etc.)

· Strong customer focus

· Proficiency in Microsoft 365 – Word, Excel, Outlook, and PowerPoint (expert in Excel functionality desired)

· Able to use virtual meeting technologies to communicate with team members and/or customers (e.g WebEx, ZOOM, etc)

· Strong self-discipline and self-direction

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is an office setting.