Digital solution specialist
Do you like collaborating across teams to deliver success for customers?
Would you like to manage the overall performance of the team?
About Team
Digital Delivery Solutions is responsible for all of Elsevier’s primary content. We have several teams that specialize in handling every content request or queries. The Electronic Warehouse is our main repository from which we deliver data to the Elsevier Platforms like ScienceDirect, JBS and Clinical Key. We provide support and problem-solving skills to ensure our customers have an exceptional experience.
About the role
Digital Solution Specialists are experts in troubleshooting and are responsible for Content completeness in ScienceDirect (SD), PubMed, Health Advance (HA) etc., and proactive in resolving the queries and make the customer delight.
Responsibilities
Requirements
Work in a way that works for you
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
· Working remotely from home and at our office in a hybrid working style.
· Working flexible hours – flexing the times you work in the day in discussion with your manager.
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
· Group Health Insurance Policy (covering self and family)
· Group Life insurance/accident policy
· Generous long-service awards
· New Baby gift
· Subsidized food provided (applies to India- Chennai)
· Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazette Public Holiday and Maternity/Paternity Leave
· Free Transport provided to and from the office (applies to India-Chennai)
Working for you
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Join Us
PURPOSEFUL WORK
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
GROWING EVERY DAY
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
COLLEAGUES WHO CARE
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities.
Join us
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .
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