What success looks like in this role:
The incumbent will perform the following duties:
• Contribute to functional and technical workshops with business stakeholders to design and configure ServiceNow solutions
• Support all other Project stakeholders in the design, implementation, deployment and configuration of ServiceNow solutions
• Participate in the communication and follow-up for UNICC, UN Partners and external Partners stakeholders
• Under guidance, review and understand business context, propose standardized or customized ESM solutions fitting requirements, and implement relevant configurations
• Under guidance, liaise with third party systems providers to deliver ServiceNow solutions
• Participate to user acceptance testing (UAT)
• Contribute to support pre-sales, as and when required
• Support innovation topics to leverage the value delivered by or through UNICC for ServiceNow solutions
• Actively contribute to prepare and operate the transition between the Project and the Support Phases
• Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management Profile
Required Technical Skills:
The resource MUST have the following skills and experience:
• A minimum of three years of relevant experience in the provision of ServiceNow services, with hands-on services management and project management experience, preferably in an international setting
• ServiceNow Certified System Administrator
• Experience in ServiceNow ITSM, HR or CSM suite
• Demonstrated experience in Java Script frameworks
• Experience in implementation of both enterprise systems located centrally as well as distributed applications
• Sound familiarity with IT project and service management practices, standards, frameworks, methodologies and best practices such as ITIL, PMI, PRINCE 2
• English: Expert knowledge is required
You will be successful in this role if you have:
Required Soft Skills:
• Customer facing experience and oral communication skills
• Ability to write documentation & reports
• Creativity/ ability to find innovative solutions
• Willingness to learn on the job
• Conflict management & cooperation
Desirable certifications:
• Additional ServiceNow certifications are desirable
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at ***************@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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