Hiresquad Resources
Job Description
Openings for VOICE AND ACCENT TRAINER in Bangalore
Leading BPO – International Process
Urgent Requirement!!! APPLY NOW!!
Note- Candidates from any domain can apply
Must be comfortable with Rotational shifts
1+yr exp into VNA Training/ Communication Training
Excellent Communication required
BPO exp is preferred
Interested candidates can share their resume on [email protected] or call
@ 8766285530
Roles and Responsibilities-
- Manage retention during training.
- Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches – If required
- Demonstrate innovation in training by carrying floor requirement into classroom training.
- Maintain Data and MIS as per training BPMS / requirement.
- Support intra & inter function collaboration.
- Proactively share best practices across locations to add value.
- Contribute to process improvements and innovation in the training function.
- Attend TTT for any client requirements.
- Interface with customers as needed.
- Conduct Need analysis and share feedback with stakeholders
- Meet the monthly Conversion & Effectiveness targets.
- Provide Feedback to New Hires on V&A and Soft Skills
- Call monitoring as per requirement
Key skills & knowledge:
- Exposure of at least 2.5 years in V&A Training with a BPO – preferred.
- Good Facilitation , Presentation and content development skills
- Good Knowledge about computers and Excel.
- Excellent communication skills and good people management skills.
- Good Knowledge about Soft Skills, V&A and Email writing skills
- Banking background – preferred.
- Data Handling / data interpretation
- Process Oriented, planning
- Ability to prioritize, meet deadlines & work under pressure.
- Good Time Management, Interpersonal skills and Teamwork.
- Should be ready to conduct refresher training, call monitoring, feedback session 85% of the time.
5 Days Working
24*7 SHIFTS
Call @ 8766285530