Job Description:

• Spearheading the tutor mentor group and ensuring that all their queries and progress are timely being monitored.
• Helping the L-1 support group with the daily operations and management.
• Responding to teacher queries in a timely and accurate way, via phone, email or chat
• Train teachers on the process changes and new products
• Need to coordinate with the internal teams as and when required to resolve any issues raised by teachers.
• Audit the regular classes taken by teachers and ensure the teachers are updating the status of the classes on time
• Maintain the data of daily classes in proper format and share the summary with the stake holders on a daily basis.
• Reconcile the regular sessions summary by the end of the month and share with finance team for payment processing.
• Support teachers in terms of the curriculum and reference books for teaching international students.
• Control teacher attrition.
• Maintain good relationship with all teachers and provide support proactively.
• Audit the classes and share feedback with teachers for improvement.
• Coordinate with other departments to resolve any complaints from parents related to teachers.
• Conducting the quality audits of the existing process and report the process gaps to your immediate manager.

Requirements

• Passion for teaching/training/working with teachers.
• Understand the K-12 curriculum of different countries.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities
• Patience when handling tough cases.
• Team management skills

Education Qualification:

·      B.Ed. with good communication and written skills.

·      Post graduates will be preferred.

Timings: Need to work as per Rotational Shifts.

Location: Hyderabad (On-site)