Direct Responsibilities

1 Maintain referential data include SSI’s listed in CRDS, Atlas II, Signplus. OMR and other downstream systems, with respect to the operational procedures and service agreements.

2 Follow standard procedure and ensure accurate information is setup for the client

3 Carry out verification of requests processed to ensure optimum quality

4 Train new staff on procedure and best practices

5 Participating to each UAT period before the implementation of each new release in production

and propose enhancement of data management.

Contributing Responsibilities

1  Provide a production and a quality of service towards multiple Business lines/functions and  in turn to

   External customers.

2  Active participation in regular review of operational procedural changes /requirements during processing

function / staff meetings.

3  Active participation in Projects / System Changes / UAT / new system implementation when required.

4  Contribute to develop & propose ideas for a better partnership with Business and On-shore

5  Prepare MIS/KPI reports as and when required or requested by stakeholders