Who are we? 

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We empower anyone, anywhere to have successful experiences with the technology they use every day, achieving greater knowledge, capability, and productivity for themselves and their organizations. The company has six offices globally in the US, India, UK, Germany, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. 

Our Team

The Engineering team at Whatfix provides end to end engineering throughput that forms part of core platforms and services that drive Whatfix business.

Our team is responsible for creating the Customer Platform and everything around it – be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.

On a monthly basis, millions of interactive guides are processed. Building, testing, and deploying to any of our environments are as simple as pushing a commit to a git branch. We like to keep our technology up-to-date. All of the technology is built and maintained by this small development team, so from day 1, the software you write will be used by people from all over the world. 

Your Opportunity

Responsibilities:

Manage the Cloud Infrastructure team (including DevOps and SRE), supporting the developer experience at Whatfix

Drive company-wide platform initiatives such migration from monolith to microservices, migration towards modern orchestration frameworks like Kubernetes, striving towards continuous technical excellence of our platform

Responsible for release management (Build and release) and incident management. 

Responsible for Cloud Infrastructure uptime, reliability and scale. Own Test infrastructure for reliability and performance of the system.

Develop scripts to automate DevOps functions, , source code checking with continuous integration, automated test tool configuration, application topology configuration, automated deployment and proactive environment monitoring & management

You will devise and communicate top-level objectives and measures of success to guide your teams, challenge them, and hold them accountable. By doing this right, they will love you for it.

As an Engineering Manager, you will always be recruiting, retaining and adjusting. Keeping your team at the top of their game and motivated is one of your many working threads.

Work with other engineering teams in building high-quality and highly resilient scalable products and platforms at Whatfix

Work with cross-functional teams to address all technical dependencies

Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platforms

Who You Are

You have a deep interest and passion for technology. You love writing and owning code and enjoy working with people who will keep challenging you at every stage. You have strong problem solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.

Your Qualifications:

10+ years of experience in product development and platform

A commitment to improving the overall reliability of Whatfix’s offerings through the application of Software Engineering techniques

3+ years experience in public cloud environments – Azure

Strong hands on experience on Cloud Ops (Jenkins, Ansible, Terraform. IaC, K8S, Azure/AWS, Load Balancers), SecOps. Release Management, Cloud cost management, Distributed architecture design and implementation based on Java based micro services 

Strong experience with Kubernetes-based infrastructures.

Experience with SCM tools like GitHub, BitBucket etc

A proven track record of supporting internal customers

Expertise in Designing for performance, scalability, fault tolerance and high availability

Experience working with products in Core Java, Server side frameworks such as REST (Spring/SpringBoot) and Web applications. 

Have built infrastructure to detect problems, monitor health and performance of servers

Strong experience with open source infrastructure components like Cassandra, HDFS, ELK, Kafka etc.

Behavioral traits: 

Can-do attitude to take BIG problems by their horns and solve them

Ability to inspire others & be a role model and mentor for upcoming engineers in the organization

Entrepreneurial spirit to conceive ideas, turn challenges into opportunities and build products

You have the heart of a teacher. You love to be taught and to teach. You can give high and low-level demonstrations and presentations to a variety of audiences. You seek opportunities to coach and mentor because you understand we are all students yearning to grow. You pay it forward.

You get things done and never give up. You are driven and biased towards execution and delivery taking on what needs to be done and owning it through to the end and beyond. You lead by example with your tenacity and extreme ownership ethic.

Why Whatfix?

Accelerated Growth and Expansion

Top decile Y-o-Y revenue growth rate of 65% 

Doubled the workforce since 2021

Raised $140 million to date 

Tripled the valuation since 2020

Listed among fastest-growing companies in North America in 2021 and 2022 in

Listed as top 6 2023 Best Tech Startups in San Jose by Tech Tribune

Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list in 2022

Cemented Industry Leadership 

Leader in the first-ever Forrester New Wave™: Digital Adoption Platforms, Q4 2022

A Leader for the third consecutive year in the Everest Group DAP Peak Matrix 2022

Recognized in the 2022 Gartner Market Guide for Digital Adoption Platforms 

Unique Exposure – With 80% of revenue getting generated from outside India and 75 Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one. 

Customers are at the heart of everything 

Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 99.5% CSAT score over the last two years –

4.6/5 star ratings by both and G2 Crowd Reviews. Recognized as “Top Rated” by TrustRadius. 

Enjoy several accolades from Stevies, Golden Bridge Awards, CXA, and Globee Awards for excellence in customer support

Whatfixers come first

Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures (2022) based on 

Glassdoor rating of 4.5

99% approval rate of the CEO

Top 6 Best Tech Startups in San Jose by The Tech Tribune 

Recognized as Great Place to Work 2022-2023 

Winner of the Stevie Award for being one of the Best Employers, Globally 

Flexible Work Location – Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience 

Trusted by our investors

Vision Fund2 

Capital India 

Dragoneer Investment Group 

F-Prime Capital 

Venture Partners

Investments 

Ventures 

Helion Ventures

Note: 

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values – Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;