Hiring for AVP Business Operations for a leading D2C series B funded company based in Gurgaon.

Role- AVP Operations

Experience – 6-12 Years

Reporting to – Founder

Team size – 50-55 People

Location- Gurgaon

Roles and Responsibilities:

The AVP Supply will be the owner of the most important asset of a live learning company: teachers. The role involves owning everything related to hiring, onboarding, training and deploying teachers to ensure that they are successful on the platform. The role is at the intersection of operations, product and business development and is amongst the most strategic roles of the company.

The incumbent will have 5 to 6 direct reports and will have a team size of around 50.

The roles and responsibilities include:

1) Teacher Hiring (Quantity) – Hire teachers to ensure that 200+ teachers are deployed per week.

● Take ownership of weekly teacher hiring targets based on customer demand projections across different geographies

● Lead the teacher hiring team and provide strategic mentorship and problem solving

● Own the teacher hiring product and fine-tune it to improve quality and quantity

● Track and monitor data on associate productivity and teacher performance across different channels and demographics.

● Own the top-of the funnel lead generation to maximize teacher performance

2) Teacher Hiring (Quality) – Ensure average demo conversion rate of >15%

● Develop and monitor systems for measuring teacher competencies

● Ensure that quality of hired teachers match the requirements for Indian and global audiences

3) Teacher Re-welcoming – Ensure 0 leads are left unaccepted by teachers

● Develop and monitor the process of re-welcoming dormant and stagnant teachers back into the demo pool

● Mentor and lead the re-welcoming team

4) Teacher Training & Onboarding – Teacher dropout rate 15%.

● Ensure 90% of selected teachers are successfully on-boarded and trained for deployment in the system

● Develop processes to drive training processes that ensures minimum teacher drop out and maximum demo conversion rates.

● Work closely with various teams (content, operations, sales, marketing) to ensure that the curriculum is aligned to organizational needs.

● Own the teacher training product and work closely with the tech team to fine tune it 5) Teacher Deployment (On the Job Training) – Ensure that teachers deployed to the OJT achieve 15% conversion rate in demos

● Develop and refine OJT processes to ensure 15% teacher demo conversion rate

● Mentor and lead the OJT team manager

6) Demo Quality – Ensure high quality of the demo class to ensure >15% post demo conversion rate

● Refine and improve the demo audit process .

● Ensure actionable feedback is delivered to teachers to improve their demo audit scores

● Improve the demo classes through content improvements and tech interventions based on feedback from demo audit process.

What are we looking for?

● MBA or BTech from tier-1 institutes (IIMs / ISB / IITs) or work-experience at a large consumer internet startup

● 6 to 12 years of work experience in leading complex operations teams at consumer tech startups or leading business development (such as supply growth / partnerships) in tech driven organizations

● Very strong experience in data driven operations

● Strong desire and expertise in owning product to improve processes

● A driven and inspirational leader with the ability to lead and drive large teams.

What are the behavioral attributes that we are looking for?

A keen desire to head supply for a fast-growing Series B funded startup – An apparent Founder’s mindset i.e.

A mindset where the person can own up teacher supply and shape it independently like a Founder