Posted Date :
27 Sep 2023
Function/Business Area :
Customer Service
Location :
RVC Advisor Madhya Pradesh 2_6, Indore 3
Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
Education Requirement :
10 + 2 / Graduation degree in any discipline
Experience Requirement :
6 months – 2 years (Minimum 6 months experience in BPO is mandatory)
Skills & Competencies :
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
Company Description Art Forte India is a professional teaching institute, specializing in coaching for NID and NIFT exams as well...
Apply For This JobRoles & Responsibilities:As a Category Manager, you will have the responsibility of scaling the business by building massive viewership on...
Apply For This JobInterested can do visit our Mangalore Office Education B.ED or BA Exp Freshers – 3 years Location Kottar Manalore Need...
Apply For This JobProgram Manager Coach – Chennai Chennai Working at Teach For India Teach For India is on a journey to reach...
Apply For This JobMandatory Skills: Hands on experience in Java 8, Spring boot libraries, Oracle DBs. CI/CD: Jenkins preferredQualification: Bachelor’s degree/equivalent in computer...
Apply For This JobAbout Axtria Institute: Axtria Institute is an internal Learning & Development organization within Axtria with the objective of providing one...
Apply For This Job