Hello,

Good day & and greetings from Infor!

I represent Infor’s TA and leadership hiring in India. I have a unique opportunity for you to join Infor. The Manager, Support Operations will play a pivotal role in future success.

If this sounds interesting please reply to this Inmail/email or feel free to reach out directly at [email protected] with your contact details and I will be happy to quickly connect with you and explore the opportunity in detail.

Manager, Support Operations

Job description

Software Support Manager needed to lead and grow a team of support analysts responsible for supporting, maintaining, and enhancing Infor ERPA XA product on the IBMi / iSeries platform. This role requires a motivated self-starter professional who can thrive in a constantly evolving environment. As a Software Support Manager, you will be responsible for leading projects, managing & and growing the team, managing technology in projects, and providing guidance to the team.

Essential Duties:

Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect disciplines. Executes financials, business planning, organizational priorities and workforce.

24/7 on-call coverage on rotation is required.

Standard working hours are 8 AM Eastern to 5 PM Eastern time zone /5:30 PM IST to 2:30 AM IST

Basic Qualifications:

· Bachelor’s or Master’s degree in computer science, or related field preferred.

· 6 years of software support experience.

· Excellent managerial and interpersonal skills; effectively communicate and collaborate with all areas of support/development and product management; ability to interact and work with staff at all levels.

Preferred:

· Experience in support of ERP Systems

· Experience with ERP XA and/or IDF.

· Experience with managing teams of 12 or more analysts.

· Good communication skills and comfortability speaking in small group settings.

· Strong analytical skills.

· Experience and ability to work effectively in tools Microsoft Teams/Support Portal and Excel

· Ability to multi-task; Self-teacher in acquiring new skills.