Role & responsibilities

Role : Process Trainer- BPO Training

Job Location: Airoli, Navi Mumbai

• Help increase the overall performance of the sales teams by creating and deploying leading-edge learning interventions
• Conduct new hire training – Virtual & F2F
• Monitor and report the effectiveness of the training program.
• Partner with Sales stakeholders in understanding business challenges and creating learning interventions that improve productivity
• Work on learning methodologies /ideas for retaining the learning in the training sessions
• Undertake projects to work with Bottom Quartile employees to enhance productivity
• Accompany and support business teams on-field to understand gaps and showcase best practices
• On the job coaching and feedback
• Perform other related duties as assigned

Preferred candidate profile

• The Trainer will work with the Sales Development leads to determine and create training and develop best practices related to changes in the process.
• Need to have good presentation skills.
• A minimum of 1 years experience as a process/sales trainer/ BPO Trainer.
• Any graduation preferred. Experience or Education in Business Management is a plus.
• Excellent Communication and team management skills
• Solid knowledge of Sales management and B2C sales pipeline management