The Role Responsibilities

Job Role

The role will be responsible for

• Evaluating business processes, anticipating requirements, uncovering areas for improvement and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Providing leadership, training, coaching, and guidance to junior staff.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Monitoring deliverables and ensuring timely completion of projects.
• Provide co-ordination and support in rollout and execution of processes.
• Manage the processes and activities with current capacity.
• Ensure that policies and processes are followed.
• Ensure daily reports are produced without any delay.
• To manage the relationship between country and other team members within FRSC.
• To ensure error free work.
• To provide Guidance to team members on operational issues.
• Provide system and information support to all regions.

Strategy

• Following the requirements, build new strategies in conjunction with the stakeholders to deliver first class fraud risk management framework.

Business

• Ensure the Fraud Risk Management framework is effectively embedded and communicated across CCIB Customers segment.
• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.

Processes

• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management.
• Develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks.
• Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
• Ensure effective recovery tracking process in place in the country.

People and Talent

• Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.

Risk Management

• Deliver the defined aspects of the Fraud Risk role to support the Group’s Fraud risk management approach and objectives.
• Ensure that the Fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards; and those issues are identified, escalated, and addressed as appropriate.

Governance

• Establish strong ties into the relevant business lines governance, risk and control committees to ensure adequate monitoring, tracking and governance of Fraud risk.
• Drive integration of Fraud Risk Framework and associated Policy and Standards into business lines and utilise for the ongoing governance process established within the Bank.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• Business, Governance and Risk 
  Group / Country Fraud and Risk Operations
  CCO Retail Clients, RCOs, CCH, CCROs, SOROs
  Partnership Business, Risk, Compliance, FCC stakeholders
  Digital Channels Delivery 
  Product Owners and Product Managers for various channels 
  Fraud FRSC
  Regional / Country Business Heads and Product Head, CCIB Client segment
  Financial Crime Compliance and Shared Investigations Services
  Relevant members of Risk Operations management team
  Internal and External Auditors and Regulators
  Suppliers, Vendors and Consultants

Our Ideal Candidate

• Bachelor’s degree in business or related field or an MBA.
• 5 years of experience in business analysis or a related field.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Good understanding of various controls available and how these controls provide a layered defence.
• Good presentation skills to be able to present, teach and train at various levels within the Bank.
• Good understanding of the payments ecosystem including various payment types.
• Being able to analyse data in great detail and being able to provide deep insights.
• Knowledge of Corporate and Institutional Banking will be an added advantage.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Excellent planning, organizational, and time management skills.
• Experience creating detailed reports and giving presentations.
• Good understanding of the application and network security.
• Stakeholder management at various levels within the Bank.
• Combination of hard and soft skills is required for this role.
• Experience leading and developing top-performing teams.
• A history of leading and supporting successful projects.
• Working fraud knowledge will be an added advantage.
• Fundamental analytical and conceptual thinking skills.
• Exceptional analytical and conceptual thinking skills.
• A track record of following through on commitments.
• Excellent documentation skills.
• Advanced technical skills.

Role Specific Technical Competencies

Technical Skills

• Business Analysis
• Delivery
• Security
• Data Analytics

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we: