Role Responsibilities 

Strategy

Targeted Improvements

• Act as a service partner, work together with RMs, in-country IMO, Operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients
• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

 Automation and Streamlining

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Business

• Deliver Excellent Service and Provide Limit Maintenance support for Corporate, Commercial & Institutional Banking (“CCIB”) and Business Banking (“BB”) clients business sector
• Provide support to resolve technical operating problems by conducting investigations, rectifying errors.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Develop and maintain rapport with business stakeholders
• Adhere to first time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
• Undertake ad-hoc duties and when delegated by Line Manager

Processes

• Accurate Preparation & timely Submission of Group / Regulatory Returns and other MIS and ensure error free work with no operating losses
• Respond and clear queries from Checkers / Manager / Other stakeholders on a timely manner
• Accurate Updating of Control Sheets
• Timely escalation to Senior Management of any exception noticed related to work and environment.
• Monitor / Diarize / Generate Reports as per the agreed terms with in– country   
• Ensure that entries to Customer Accounts and General Ledger Accounts are prepared and posted correctly.
• Any other reporting related activity asked to be performed by the Line Manager
• To actively participate in BCP/DR and any other UAT.

For Grade 8B – in addition to all the above

• Provide support to resolve technical operating problems by conducting investigations, rectifying errors.
• Effectively and collaboratively mitigate and resolve risk, conduct and compliance matters

People and Talent

• Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
• Develop and implement a personal learning plan with team manager to attain necessary competencies
• Successfully complete milestones as laid out in implemented personal learning plan

Risk Management

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
• Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework

Governance

• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements

• Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
• Highlight significant issues/errors to team leader

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Integrated Middle Office (IMO) representatives in Group
• In-country Integrated Middle Office
• Credit Documentation Unit
• Unit Operational Risk Manager

• Front Office (RMs, CMs, CCMs)
• Finance
• Governance Team
• Other Operations teams

Other Responsibilities

• Ensure that Productivity MIS is updated accurately and immediately after the completion of processing the respective transaction.
• Ensure all control procedures prescribed for control of Scanned / fax documents / Credit mate SIFs received are actioned as per SLA
• Actively participate in automation Initiatives
• Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team
• Completion of all Group Mandatory e-learnings within stipulated deadlines
• Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate 

• Preferably Commerce Graduate / Postgraduate
• For Grade 9B:  Fresher / up to12 Months of relevant work experience in the following areas:
• For Grade 9A: 18 Months of relevant work experience in the following areas:
• For Grade 8B: 36 months of relevant work experience in the following areas
• Basic Product & process knowledge (knowledge in terms of customers, products and transactions)
• Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service-oriented attitude.
• Basic communication.
• Good Oral & Written communication.
• Understand Basel / Regulatory Reporting Requirements
• Good excel knowledge and knowledge of any other reporting tools would be added advantage

For Grade 9A / 8B

• Strong Data Analytical Skills
• Hands on experience in Tableau & Alteryx

ROLE SPECIFIC TECHNICAL COMPETENCIES    

• Process Management    
• Time / Resource Management   
• Operational Risk    
• Accuracy and Attention to Detail    
• Understanding Customer Needs    
• Effective Communications    
• Problem Management Process    
• Interpersonal Relationships    
• Managing Change    
• Data Analysis    
• Strategy Formulation & Implementation
• NWOW    

About Standard Chartered 

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
• Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers