• Obsess the journey of the parent at Openhouse
• Onboard parents and maintain strong relationships with them by frequently checking in, providing timely support and issue resolution quickly and effectively
• Understand the needs of parents and develop plans to address them
• Drive parent engagement and Identify opportunities for upselling and cross-selling
• Track customer detractor behavior and problem solve
• Aim to preserve customers and renew their memberships
• Approach potential customers that walk in and establish relationships
• Own and drive key metrics that impacts the P/L of the learning hub

Requirements

• Minimum 2 year of work experience in sales or customer service Customer-oriented mindset with a problem-solving attitude Excellent verbal and written communication skills
• Ability to multi-task and work with multiple stakeholders
• Working knowledge of Ms office
• Ed-tech background and proficiency in Kannada would be a bonus

This job was posted by Akshay Rampuria from Openhouse.