COMPANY PROFILE

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue).

The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

In 1994, CBRE was the first international real estate services firm to set up an office in India. Since then, our operations have grown to include more than 9000 professionals across ten offices, with a presence in over 150 cities in India.

Please visit our website at www.cbre.com

JOB SUMMARY

Responsible for managing all aspects of the “service delivery model” and for the successful completion of projects within the corporate environment. This position will act as the client representative and will focus on projects across the portfolio. This includes various real estate initiatives for clients including design management and planning, construction management, occupancy, and schedule creation and monitoring and budget management.

Responsible for managing a team of internal or external project management professionals in support of business unit initiatives and regional operating plans within the Corporate environment. The GM / DGM will coordinate the resources within the team to effectively deliver services and will ensure the appropriate interaction is taking place between the Project, Transactions and Facilities teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Meet with project implementation teams to establish project requirements and schedules

* Monitor the overall project requirements to ensure successful delivery and customer satisfaction

* Assemble, lead, and manage a team of internal and external professionals

* Enforce contractual requirements

* Monitor and maintain construction project program; serve as liaison between client and contractors.

* Inspect projects to ensure conformance with local and country codes and in accordance with contract.

* Ensure adherence to processes/workflows developed as part of the “service delivery model”.

* Build strong relationships with internal and external partner’s in order to deliver effective services

* Ensure accuracy of all financial and metric data that will be tracked in accordance with contractual requirement.

* Track progress of projects against goals, objectives, timelines, and budgets, and review the reports on status. Monitor expenses to ensure they fall within the prescribed budget.

* Manage project team by providing direction and leadership.

* Facilitate client meetings regarding project matters.

* Work closely with other functional areas of the organization, project contractors, internal team members, external collaborators, customers and suppliers.

* Other duties may be assigned.

* Build strong relationships with internal and external partner’s in order to deliver effective services

* Monitor the overall performance of the team to ensure successful delivery and customer satisfaction

* Assemble, lead, and manage a team of internal and external professionals

* Prepare and/or review project contracts

* Prepare and/or review project budgets and schedules

* Act as “content expert” for the team

* Ensure adherence to processes/workflows developed as part of the “service delivery model”

* Ensure timely cost-efficient implementation of real estate projects and solutions

Ensure accuracy of all financial and metric data that will be tracked in accordance with contractual requirements

* Build relationships on a regional basis within CBRE

ADDITIONAL RESPONSIBILITIES (INCLUDING ABOVE) OF A SERVICE DELIVERY MANAGER

Responsible for the service delivery of the assigned projects.

Assist the Head of the Region in the following:

1. Manpower Planning and Hiring.

2. Business Development Planning and Projection.

3. Assessing and taking measures to meet Client’s expectations through constant interface with the Client.

4. Provide the senior management with a periodic update of the service delivery of the assigned projects and propose methods to strengthen the same in case of any deficiencies.

5. Fee payment recovery.

SUPERVISORY RESPONSIBILITIES

Manage a work unit and/or group. Responsible for identifying training needs, tracking performance, coaching, and motivating direct reports. Assist in hiring, terminating, compensation, and performance evaluation.

QUALIFICATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

Bachelor’s Engineering degree from recognized college or university and a minimum of 15+ years of related experience and /or training with Indian Armed Forces.

* Demonstrated management skills to deal with issues ranging from senior level to administrative.

* Demonstrated leadership and team building skills.

* Strong oral and written communication, negotiation and analytical skills.

* Excellent interpersonal and organizational skills with the ability to manage multiple projects simultaneously.

* Proven record of providing excellent internal and external customer service.

* Must be available to work after hours and on weekends and travel as necessary

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret complex business documents. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, co-workers, supervisor, and/or management. Ability to make effective presentations on general topics to an internal department, large group of employees, clients, and/or management. Ability to motivate employees and client groups to take desired action.

REASONING ABILITY

Ability to solve problems and deal with a variety of options in varying situations. Requires advanced analytical and quantitative skills.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

www.cbre.co.in

Note: Please forward your CV with photograph ASAP.