The Workplace Service Desk trainer role will perform specific training for Service Desk and Tech Lounge agents.
Functions day to day will include training of new and existing Service Desk and Tech Lounge agents, retraining based on feedback from QA reviews of existing performance and assist in onboarding new services into Service Desk support.
The Technical Support Workplace Service Desk trainer will be responsible for creation and upkeep of training documentation for Service Desk and Tech Lounge agents.
Workplace Service Desk Trainer will also support governance and reporting functions through the collection of ticket data and agent performance from the QA team.
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