Senior Language Quality Lead

Position Summary

The Senior Language Quality Lead is responsible for coordinating and executing language-related activities such as asset and tool management, language process and quality management, and terminology management adhering to the defined customer requirements and customer-specific language strategies, as well as internal methodology of language processes.

What You Will Do

• Provides input on client proposals and expectations, leads and coordinates linguistic activities to enable successful execution of projects and deliveries to improve customer outcomes.
• Carries out RCA of issues on account level, modifies processes, assets or work practices to drive continuous improvement.
• Oversees creation of the client review instruction templates.
• Coordinates and manages the execution of assigned language tasks.
• Carries out complex source text analysis to assess the linguistic requirements and terminology needs and then also prepares instructions for internal team members and external translation partners, as required.
• Assesses potential linguistic issues and makes recommendations on risks, contingencies, and localization strategies on complex projects.
• Manages complex linguistic issues and queries during the project life cycle.
• Develops and implements linguistic assets, such as Translation Memories, glossaries, style guides, and CAT/CAR tool configurations.
• Manages terminology to ensure compliance with subject matter specialization, standards, and customer specific needs.
• Assists in the implementation of work processes and tools to increase efficiency and quality of work.
• Manages customer feedback and complaints and communicates with clients as appropriate.
• Updates Language processes and work practices.
• Monitors customer quality metrics and contributes to quality plans.
• Monitors partner performance and collaborates with partners to provide feedback and define improvement plans.
• Communicates clearly, precisely, and effectively about the assigned tasks with all stakeholders.

To Be Successful You Will Have

• Good knowledge of language technology concepts and tools, e.g., Translation Memories, Computer Assisted Translation, Computer Assisted Revision, Machine Translation.
• Process and quality oriented with the ability to execute tasks to achieve high-quality results.
• Ability to write/maintain project documentation.
• Strong analytical and problem-solving skills.
• Ability to work well with others in a multicultural and fast-paced environment.
• Ability to work under pressure in a deadline-driven environment.
• Strong collaboration within remote teams.
• Ability to work on complex and/or global projects.
• Proactivity and ability to work independently.
• Excellent communication skills, both oral and written.

In Return, You Can Expect

• Unique opportunity to participate in Language Services Tprocesses
• To work with a passionate and diverse team of specialists from across the world in areas such as Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services and Business Operations.
• Chance for growth in a stable, global company with a solid market position.
• Professional development opportunities in a multi-cultural environment – Lionbridge has offices in over 20 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles.

Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at [email protected] for assistance.