About the company: ITC Integrated Business Services

ITC Integrated business services ltd. is a professional shared services arm of ITC limited designed to bring efficiency to ITC’s operations. We deliver agile & digital business process solutions to streamline support operations of ITC limited and ensure that its operations run seamlessly.

ITC is one of India’s foremost private sector companies. ITC has a diversified presence in FMCG, Hotels, Packaging, Paperboards & Specialty Papers and Agri-Business. ITC’s aspiration to be an exemplar in sustainability practices is manifest in its status as the only company in the world, of its size and diversity, to be carbon, water and solid waste recycling positive. In addition, ITC’s businesses and value chains create sustainable livelihoods for more than 6 million people, a majority of whom represent the poorest in rural India.

Job Title: Team lead – Human resources (A2W)

Roles & Responsibilities

• Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds.
• Process, maintain & administer HR transactions & provide support (e.g., Talent development, Mobility, Workforce administration, talent acquisition, case management, HR help desk, remuneration, etc.)
• Manage customer engagement.
• Provide clarification of HR policies and procedures.
• Manage the process according to company methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams.
• Validate all required process documentation (process maps and procedures).
• Resolving errors, escalations and issues on time.
• Develop, mentor, and coach junior team members.
• Develop process excellence in Operation activities
• Ensuring quality and timeliness of work.
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
• Exhibit strong problem-solving and business acumen skills.
• Demonstrate advanced proficiency in written and verbal communication skills

Requirements

Ideal Candidate:

• Strong process knowledge in workforce administration/Employee data administration
• Strong project management skills applied in a business/corporate environment
• Experience in managing multiple design projects.
• Strong customer management and team management skills.
• Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
• Handle employee requests according to the project deadlines – Handle complex problems raised and provide solutions accordingly.
• Handle customer communication and customer reporting.
• Excellent job organization and time management skills.
• Attention to details and very good analytical skills;
• Team Management skills
• Positive team player.

Qualifications (Education/Experience/Certification):

• Valid experience of 4-6 years in the HR domain.
• Good verbal and written communication skills.
• Graduation/Post graduation is required.