About Us

About the company: ITC Integrated Business Services

ITC Integrated business services ltd. is a professional shared services arm of ITC limited designed to bring efficiency to ITC’s operations. We deliver agile & digital business process solutions to streamline support operations of ITC limited and ensure that its operations run seamlessly.

ITC is one of India’s foremost private sector companies. ITC has a diversified presence in FMCG, Hotels, Packaging, Paperboards & Specialty Papers and Agri-Business. ITC’s aspiration to be an exemplar in sustainability practices is manifest in its status as the only company in the world, of its size and diversity, to be carbon, water and solid waste recycling positive. In addition, ITC’s businesses and value chains create sustainable livelihoods for more than 6 million people, a majority of whom represent the poorest in rural India.

Job Title: Associate – Human resources (Q2R)

Role Overview:

Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision.

As an associate you will be responsible for

• Answer customer’s calls and emails
• Process customer’s queries and escalations
• Provide clarification of HR policies and procedures
• Organize knowledge sharing sessions internal and cross teams
• Successful process related problem solving
• Manage assigned part of the process according to Company methodology and/or agreed transition plan
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
• Maintain HR system catalogues
• Adjust records

Requirements

Competencies:

• Good verbal and written communication skills
• The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the customer on a daily basis via phone and email, and cooperate with other delivery team members, and ensure that the documentation is up to date.
• The team member must ensure they share their specialist knowledge within the team.

Qualifications (Education/Experience/Certification):

• Valid experience of 1.5-2.5 years in customer support/helpdesk/HR domain.
• Graduation is required