Reference ID: VATWBGS
Total Experience: 2 – 5 yrs
Location: Chennai
Qualification: Any Graduate/Diploma/Post Graduate

Key Skills: Various accents of English, especially US, UK and Australian, Knowledge on Phonetic transcription & English grammar, excellent presentation skills.

Job Profile:
Ability to monitor and coach agents on Language Skills which include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like Call Control etc. Ability to give constructive, direct feedback to agents concerning communication.
Ability to identify basic language issues and introduce effective means to improve.