Location: India – Bengaluru (24/7) | Business Unit: GD – GSD |

As a future member of the team based in Bengaluru you will have the opportunity to:

• Provide 1st Line Support on calls & chats in a 24/7 work environment
• Continuous Improvement
• Demonstrates a degree of creativity outside of standard procedures when making decisions to deal with issues
• High level of User Experience
• Team Player
• Process adherence
• Timely completion of all trainings, time sheets & reports (if any).
• Continuous Improvement
• Take people along, learn and show eagerness to teach/train others.

What can we offer to you?

• Rewards & Bonuses
• Team competition & Process optimizing
• Fun & Diverse atmosphere
• Be part of a winning team with a clear purpose and a strategic plan in place

You are the ideal candidate if:

• Good technical knowledge
• Experience on troubleshooting Windows 8.1 & 10 operating environments
• Experience with Office365, MS Teams & VPN tools
• Good understanding of computer hardware fundamentals
• Excellent customer experience
• Identify and resolve barriers to achieve customer satisfaction
• Good communication skills
• Attention to detail & ensure operational delivery with 0 errors.