Role Proficiency:
Ensure on time delivery and support to meet client requirements on product/project specifications. Manage team activities and ensure readiness of the support echo system for customers.
Outcomes:
Measures of Outcomes:
Outputs Expected:
Implementation & Support:
Product Delivery & Management:
Capability Building:
Knowledge Management:
People Management:
Skill Examples:
Knowledge Examples:
Additional Comments:
L2 Support Exp must ,JAVA,J2EE, Scripting (Shell/Python) ,SQL knowledge,Kafka/RESTful,Microservices
4-6 yrs exp/2-4 yrs
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