Delivering deployed Volume, Topline and gross Margin targets.

Core Responsibilities : P&L management of Contract Category, Channels Management, customer insight, Business enhancement, Stakeholder management, Scheme Management, Cost Analysis, Renewals drive.

Your responsibilities will include

• Responsible for delivering the Overall Contract Monthly Top Line Targets
• Scheme management & Payouts : Responsible to construct/approve/process the additional Incentive Schemes/CN for the Branches
• Managing Telemarketing agency : Driving AMCs through Telemarketing agency.
• Cost Management : As AMC is like an insurance business which involves cost of repair. Analyze the Monthly Cost sheet (Spares and Call Charges) to ensure right Costs are booked under Contract
• Value chain management Responsible for launching the New Contract Plans in all the platforms (Wstore – SP/TP, C4C, SAP).
• Maintain/Manage Wstore, C4C, SAP Plans
• AMC activation : Coordinate with the GFC Team to activate the contracts on time.
• Direct Payment : Monitor the Cheque deposition & activation
• Invoice Reconciliation and process
• Customer AMC refund : Evaluate the Refunds and process.
• Managing Marketing solution/customer communication.
• Team Connect to enhance business and bridge the gap between Field and AMC activation team
• Involved in System enhancement pertaining to contract business.
• MIS reporting : Releasing MIS reports pertaining to activation / Cheque bounced/Cleared/ pending cases reason.

Minimum requirements

Education (majors, minimum degree, etc.) : MBA

Language skills : English & Hindi

Past Experience : Minimum 3~5 years of experience in category management/Business.

Systems/Technical knowledge : MS Office/Google

Preferred skills and experiences – Experiences in Contract management/Appliance Insurance.

Current Shift: 9:30 PM – 6:30 PM IST