What you will do in this role

• Design and maintain various training manuals and work books, with particular emphasis on keeping content up to date, through liaison with the supervisor.
• Compile and submit monthly report on training activities and needs on a timely and concise manner.
• Assist in the delivery of formal induction and process for new hires training.
• Providing Effective Training Sessions for Agent & Middle level to improve the Productivity.
• Coaching Team Members on Soft Skills & Process.
• Organize and present activities that will reinforce the learning process.
• Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
• Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

What you should have

• 4-6 years experience.
• Extremely detail oriented and ability to organize.
• Excellent Analytical skills with good excel knowledge.
• Problem-solving ability & creative – out of the box thinker.
• Should be familiar with effective objection handling.
• Bachelor’s Degree

Brownie Points

• Preferably from Matrimonial background.